Return Policy

We are committed to giving you a pleasurable and delightful purchasing experience at getbrooch.com. You can find detailed instructions on how we handle refunds and replacement services below.

1. Cancellation/Modification Policy

  • Within two hours of placing an order, you are allowed to cancel or modify it for any reason. Please be informed that beyond this time period, cancellation or change will result in charges totaling 5% of the order value in administration, processing, and transaction costs.
  • Please email us at [email protected] with your order number and the specifics of the alteration you intend to make if you decide to change your purchase. As soon as the adjustments have been made, we will confirm them.
  • Our policy is 30 days long and only applies to exchange and refund requests. We apologize that we are unable to give exchanges or refunds if your transaction was made more than 30 days ago. (Please see the Cancellation and Amendment Policy for additional information.)

2. Claims Process

Please enter the following details to start a claim:

  1. Invoice number.
  2. videos and images of faulty goods.
  3. Please include a picture of the mistake if your claim relates to a printing problem.
  4. Please provide a picture of the faulty clothing along with a tape measure, ruler, or ruler for reference if your claim concerns size.
  5. Provide images of the received products and thorough shipping labels in the event that something is missing so that our production department may look into the situation.
  6. Shipping address in full.
  7. telephone number.

The pictures and videos you provided of the malfunctioning item will be examined by our support staff. If your item is eligible, we will ship it to you again right away at no additional cost. In the improbable scenario that a replacement product cannot be sent, we will issue a complete refund for the qualifying goods, including shipping costs.

Please email [email protected] to get in touch with our customer care department.

16415 Southcenter Pkwy, Tukwila, WA 98188

3. Replacement/Refund Process

  • Since all of our items are built to order, we don’t have a return policy. There is no need to send the original item back if it is faulty. We’ll send you a replacement without charging you anything. The easiest way to remedy your problem while still letting you keep the original item, in our opinion, is through an exchange or refund.
  • When the procedure is finished, you will get a confirmation of your reimbursement. The actual refund delivery time is determined on your payment type and bank processing time, and is normally no longer than 14 business days. The refund processing period is 48 hours. Please get in touch with your payment method provider or financial institution for questions if, despite the fact that we completed your refund within the allotted period, it has still not arrived in your account after 14 business days. Alternatively, you may email us at [email protected], and we’ll look into the status of your refund and offer you the appropriate advice.

Refund/Replacement Process Steps:

  • Step 1: Contact Customer Service ([email protected])
  • Step 2: Request replacement details (include a product description or representation of the original item)
  • Step 3: Customer Service will send an email notification.
  • Step 4: Receive a refund or replacement.

Please note that by placing an order, you accept all the terms and conditions outlined above.