Shipping policy

At Getbrooch Store, we take pride in crafting fashion accessories, watches, necklaces, apparel, and various other items with meticulous hand-cutting and custom sewing. Our primary objective is to deliver top-notch products and exceptional services to our customers. The majority of our product range is sourced and produced in Chinese facilities.

We begin processing your purchase once we receive confirmation of your payment. Please identify our shipping commitments listed below:

Processing time

As soon as you place your order, we’ll get to work designing and creating your unique piece. We make extra efforts to meticulously build your purchase. Depending on product complexity, the customization process usually takes 3 to 5 business days.
Arrival time

All of our items are shipped out of warehouse in Shenzhen, China. We are happy to offer shipping options to countries worldwide, including Standard Shipping, Express and DHL.
Please check the following information regarding our shipping guarantee and the shipping options we offer:

Shipping Times:

USA:

Standard Express Delivery: 5–13 business days.
Express Delivery (DHL Tracking): 5-7 business days.
Canada:

Standard Express Delivery: 7–15 business days.
Express Delivery (DHL Tracking): 5-7 business days.
Australia:

Standard Express Delivery: 7–15 business days.
Express Delivery (DHL Tracking): 5-7 business days.
EU and UK:

Standard Express Delivery: 7–15 business days.
Express Delivery (DHL Tracking): 5-8 business days.
Other Countries:

Standard Express Delivery: 7–15 business days.
Express Delivery (DHL Tracking): 6-12 business days.
Shipping Costs:

U.S. Domestic:

Standard Shipping: $5.99 (7–13 business days).
Express Shipping: $25.99 (US only, 3–6 business days).
International:

Standard Shipping: $12.99 (10-14 business days).
Canada:

Standard Shipping: $9.99 (7–15 business days).
International Shipping: $24.99 (10–14 business days).
Australia:

Standard Shipping: $9.99 (7–15 business days).
International Shipping: $24.99 (10–14 business days).
Europe:

Standard Shipping: $9.99 (7–15 business days).
International Shipping: $24.99 (10–14 business days).
Other Countries:

Standard Shipping: $9.99 (7–15 business days).
International Shipping: $24.99 (10–14 business days).
Arrival Time:

Processing time + shipping time = delivery time (typically 10-20 business days).
Orders are processed Monday through Friday between 9:00 AM and 5:00 PM PT.
Delays may occur due to high order volumes, holidays, and unforeseen circumstances.
Tracking information will be provided via email once your item is shipped.
Issues with Address:

Please ensure the accuracy of your shipping address during checkout.
We are not responsible for shipping delays or losses due to incorrect addresses.
Address changes after shipment may lead to delivery issues.
Order Acknowledgement:

You’ll receive an “Order Confirmation” email after purchase.
Review the shipping address for accuracy.
Contact [email protected] within two hours for address-related changes or cancellations.
We can’t modify the address after shipment.
Customs and Taxes:

Getbrooch covers all customs fees and transportation-related taxes.